At lendflo, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in connection with our business financing services.
1. Information We Collect
When you use lendflo's website or submit a financing application, we may collect the following information:
• Personal identification — name, email address, phone number, mailing address.
• Business information — business name, registration number, industry, annual revenue, years in operation.
• Financial information — bank statements, credit information, and other documentation required to assess a financing application.
• Usage data — IP address, browser type, pages visited, time on site, referring URL, and other analytics data collected automatically.
2. How We Use Your Information
lendflo uses the information we collect to:
• Evaluate and process financing applications on your behalf.
• Match you with appropriate lenders in our network.
• Communicate with you about your application, account, or our services.
• Send you relevant updates, financing tips, and marketing communications (you may opt out at any time).
• Improve and maintain the lendflo platform and user experience.
• Comply with applicable Canadian laws and regulatory requirements.
3. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
• With lenders — when you submit an application, we share relevant information with lenders in our network to obtain financing offers on your behalf.
• With service providers — trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, analytics, email delivery). These parties are contractually obligated to protect your data.
• As required by law — we may disclose information if required by court order, subpoena, or other legal process.
• With your consent — we will share your information in other circumstances only with your explicit permission.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes. Application data is typically retained for a minimum of 7 years in accordance with Canadian financial recordkeeping requirements.
5. Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for certain uses of your data (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, contact us at privacy@lendflo.ca.
6. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website. For details, please see our Cookie Policy.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
• Email: privacy@lendflo.ca
• Mail: lendflo Inc., Toronto, Ontario, Canada